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If your item is on Pre-Order
When you buy an item that is on Pre-Order, the item is not available for immediate shipping and will be shipped in the future, according to the estimated dispatch date that is outlined on the product page.
As an outdoor-ians ourselves, we know this is an exciting time, and so between the time of placing your order and your items being shipped, we will update you on your order via emails.
We make every effort to ship your order by the expected shipping date, however, on occasion, we can experience delays outside of our control.
If your item is in-stock
We typically ask for 1 - 2 business days for our team to pack & ship your full order. However, during promotional holiday weeks, your order will ship within 5 business days.
We use Pos Laju to deliver your items to you. Once your order has left our Ipoh warehouse, standard delivery can take up to seven (7) business days.
Once your order has left our Ipoh warehouse, you'll receive an email with your tracking information for you to track the progress of your order through the Pos Laju website.
Please note, it can sometimes take up to 48 hours for your information to appear in the Pos Laju system. If you are not at the nominated address when delivery occurs, a notification will be left in your mailbox, and your parcel will be held at your local post office for collection.
Please note that you cannot nominate a delivery date or time and, unfortunately, we cannot call you on the day in advance of the delivery being made.
*Be sure to use the correct shipping address, complete with a suite or apartment number if applicable, an incorrect or incomplete address will almost always delay delivery.
If you want to double-check on your order status, send us a note at [email protected] or give us a call at +60 16-556 9640.
Most orders will ship from our warehouse in Ipoh while a few low inventories or specialty items will ship from one of our suppliers. To get your full order on its way, we occasionally ship from a combination of these locations so you’ll receive a couple of packages.
If your order ships in separate packages, we will send you multiple tracking numbers.
Local Delivery (Within Malaysia)
Shipping within Malaysia is always FREE when you spend RM50 (for W.M) and RM80 (for E.M.) and more! With Free Shipping, your order will typically arrive in 3 - 7 business days and will be delivered by Pos Laju.
There will be a flat rate shipping cost for orders:
Peninsular Malaysia: RM7 for orders below RM50
Sabah & Sarawak: RM9 for orders below RM80
We offer worldwide shipping through our service provider, DHL. Shipping rates are categorised by country and zone. Shipping costs will be automatically assigned to your order at the checkout and are dependent on the shipping country specified.
PTT Outdoor ships worldwide to the following countries:
|Shipping To||Service||Delivery Estimate||Rate Estimate (0.5kg)|
|Singapore||DHL Plus Standard||7 - 14 business days||RM52|
|Brunei||ARAMEX||7 - 14 business days||RM40|
|Indonesia||DHL Plus Standard||7 - 14 business days||RM107|
Depending on where you are, Custom Fees may be applicable for your order. These fees are determined by your country’s Customs Department which we are unable to predict, shoulder or include in your bill. When Customs Fees are applied, they would require payment of that fee in order for your prints to be released to you. For inquiries about Customs Fees, please contact your country's Customs Department directly.
Thanks for shopping at PTT OUTDOOR.
If you are not entirely satisfied with your purchase, we're here to help.
Refunds (if applicable)
Late or missing refunds (if applicable)
If you have any questions on how to return your item to us, contact us at [email protected] or +60 16-556 9640 (Rina).
Office Hours are from 9am – 6pm (Monday to Friday) , excluding Public Holidays
First of all, it is fast delivery.
Secondly, its important to received the correct order.
Last but not least, the item quality is as expected. Small in size, function as we need to.