Exchange and return

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We heard you! Exchange and Return are simpler now that it can be done ONLINE!

Step 1: Fill in an online request

Click here : https://send.collectco.my/parcel/return/314

Step 2: Pack your items

Step 3: Return your parcel via postage to:

Return & Exchange Department
PTT Outdoor (MY) Sdn Bhd
107, Jalan Chung Ah Ming,
31650 Ipoh Perak
0164221018

Note : PTT Outdoor will not be able to track and trace parcels returned through any third-party couriers. Any additional cost incurred from returning an item through methods other than the ones mentioned shall be fully borne by the customer.

Step 4: Look out for email notification

Lastly, look out for an email notification once we have received your return item(s) at the Warehouse!

Note: We do our best to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

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